After working as a patient care coordinator in a private audiology practice for three years, Lindsey Doherty wanted to do even more for her patients.

“I knew that my hands were tied legally and I was not able to provide additional assistance,” she said. “But after Dr. Dawn Heiman, the practice’s owner, spoke with Dr. Eve Malcolm’s Aural Rehabilitation class at College of DuPage, the idea came about that this was how I could further my scope in helping our patients.”

Doherty entered COD’s Hearing Instrument Dispensary certificate program and enjoyed the talented faculty, small cohorts, and hands-on clinical and lab experiences.

The coziness of the smaller cohort truly let us build our skill base and work through the course content so that we all had a clear understanding of the material.

Lindsey Doherty

“Working with the top-notch audiologists who are part of the faculty prepared me to take the state and national tests. The caliber of the classes is known to produce a higher pass-rate for both, and the faculty were with me every step of the way—and even after,” she said. “In addition, access to software and devices really helped me gain confidence, and I formed bonds with the others in my cohort who came from all different backgrounds. They were always available to reach out to when needed. The coziness of the smaller cohort truly let us build our skill base and work through the course content so that we all had a clear understanding of the material.”

After earning her certificate and passing her exams, Doherty transitioned into a new role at the same audiology practice and now is the clinic director, working side-by-side with doctors to order what is best for patients.

“They cheered me on during the program, and we have a level of trust already established that is so wonderful, so they know they are in good hands,” she said. “Being able to work with patients on my own has helped our practice grow and, ultimately, see more patients in a timely manner so they can get to hearing better faster—everyone wins!

“Ultimately, I see myself partnering with my current employer for a very long time. Private practice is so incredibly rewarding to me, as these are patients I get to see on a regular basis and build strong relationships with, leading to more trust and understanding. It is amazing how many lives I can touch in just one workday. I also take a ‘give back’ approach and participate in events, locally and internationally, where I can assist patients in the fitting and orientation of hearing technology which they otherwise could not afford on their own.”

Doherty thanks COD for helping her reach her goals and recommends the Hearing Instrument Dispensary program to others who want a rewarding career helping patients.

“If you are interested in truly changing lives, lending an ear and collaborating on strategies for problem solving, jump right in,” she said. “Be prepared to work, as understanding the science behind the technology is going to help you in the long run. This program has really provided me with the groundwork for growing this into a long-lasting career. Do not be afraid to explore the amazing world of ears and hearing aids. Plus, I do feel that when you are excited about your career and your patients, it just doesn’t feel like work and it is easy to get geeky about it!”

Learn more about the Hearing Instrument Dispensary program at College of DuPage