Service Excellence

Sections:

Service Excellence at College of DuPage

Thank you for taking the time to invest not only in the well-being of COD, but in yourself. This series, focused on Service Excellence, provides a high-energy environment where you will discover what Service Excellence means and how you can apply it in your everyday life (both here and at home).

Module 1 - Building a Foundation of Service Excellence

This module will help you to discover the importance of Service Excellence, and how it plays an integral role at the College of DuPage.

This module provides the foundation for Module 2: Exploring Service Excellence and you should complete this on your own before beginning Module 2.

For Student Workers:

To access click here
Choose Building a Foundation of Service Excellence

For Other Employees:

Click here to access the module.
The application, Traineeze, will launch. When the login screen pops up, enter your COD credentials:
Username: your full COD email address (include @cod.edu)
Password: your COD system password.
When the application opens, click on the Building the Foundation of Service Excellence link on the left.

The video will begin to play automatically.

Click here for detailed instructions.

A list of frequently asked questions (with answers) can be found here.

Module 2 - Exploring Service Excellence is a module presented by Steve Beck, of Beck Seminars. Steve is a motivational speaker, author and well-known expert on providing service in an educational environment. In this session you will hear more about how to uncover your personal excellence.

Available classroom sections:
Mon., 6/17/13 9:00 a.m. - 11:00 a.m. BIC 2732 SVCEX-0501-001

To register, login to myACCESS and follow the steps in this job aid.
If you are having trouble registering, email TLC or call us at ext. 3805.
You must register for this session 48 hrs in advance.

Online Module 2 - Exploring Service Excellence
Online Module 2 - Exploring Service Excellence Staff training is now available! Contact the TLC for the link (please specify Faculty or Staff)

Module 3 - Creating Service Excellence is a module where Steve Beck will help you take your service excellence to the next level! You'll personalize your approach to service and develop your own techniques for delivering service excellence.

Available classroom sections:
Mon., 6/24/13 9:00 a.m. - 11:00 a.m. BIC 2732 SVCEX-0502-001

To register, login to myACCESS and follow the steps in this job aid.
If you are having trouble registering, email TLC or call us at ext. 3805.
You must register for this session 48 hrs in advance.

Announcing Module 3 - Creating Service Excellence online!
Did you or one of your colleagues miss Module 3 - Creating Service Excellence? Good news! it's now available online. To register, please send an email to the TLC, and a link will be sent to access the training.
Please include the employee's name, classification and Colleague ID number.