Through this course designed by active practitioners in the field of advanced communication for patrol officers, attendees will develop instinctive verbal communication skills to improve the de-escalation of nonviolent encounters when responding to calls and verbal encounters with the public. Participants gain specialized skills, knowledge and abilities needed to recognize when a subject displays specific physiological clues and behaviors leading to a physical or deadly force situation. Scenarios will involve using calming language and listening skills when dealing with the emotionally triggered behavior of nonviolent criminal offenders. Officers will learn the difference between confrontation and response, as well as how to use disarming, rather than inflammatory, phraseology with subjects. In addition, officers practice how to use initial contact responses that may suggest involvement in illicit activities that may lead to domestic terrorism, final-point smuggling and border crossings.
This course is appropriate for patrol officers and supervisors who are expected to encounter the public during patrol, call response and self-initiated activity, as well as any officer involved in criminal patrol, drug interdiction and plain-clothes activities that involve traffic stops and street encounters.
- The difference between deflecting and accusing during encounters
- How body chemistry works, including endorphins, adrenaline and dopamine
- Securing a scene for the safety of the responder and the public
- Recognizing physical tells of cluster behavior in incident escalation
- Avoiding purposeful escalation and negative public perception