911 Dispatch Operator - 40 HR

Date & Time

Tuesday and Thursday, Jan. 21 to March 12, 2020
6:30 p.m. to 9 p.m., $475
SSG Miller Homeland Security Education Center (HEC)

Program Information

Individuals who call 911 are often in a state of panic—a properly trained telecommunicator can control the call with empathy, remain calm, know the appropriate response and provide clear instructions until field personnel arrive. The College of DuPage 911 Public Safety Telecommunicator Certification course teaches you techniques of handling emergency situations. The Basic 40-Hour Public Safety Dispatch course will result in the Emergency Telecommunicator Certification, recognized through the International Association of Emergency Dispatchers (IAED).

Course manual included in tuition fee.

Instructor: Brian Tegtmeyer, EPN is the Executive Director of DuPage Public Safety Communications (DU-COMM)

WIOA Approved Workforce Innovation and Opportunity Act

It is the federal funding source for the occupational training paid for by the DuPage County Workforce Development at workNet DuPage.

For more information visit www.worknetdupage.org.


Register for class through MyAccess

  • Click on the “Continuing Education Classes” link in the right column.
  • On the next page, click on “Homeland Security Training Institute Classes”
  • Follow the steps to register.

For any questions, call (630) 942-3723.