911 Dispatch Operator - 40 HR

Individuals who call 911 are often in a state of panic—a properly trained telecommunicator can control the call with empathy, remain calm, know the appropriate response and provide clear instructions until field personnel arrive. The College of DuPage 911 Public Safety Telecommunicator Certification course teaches you techniques of handling emergency situations. The Basic 40-Hour Public Safety Dispatch course will result in a nationally recognized certification from the International Association of Emergency Dispatchers (IAED).

Course manual included in tuition fee.  

Course Objectives

  • Understand the roles and responsibilities of the 9-1-1 public safety telecommunicator
  • Demonstrate an understanding of technologies utilized in public safety communications.
  • Understand the basic techniques used in the call intake process.
  • Demonstrate an understanding of Law Enforcement related calls.
  • Demonstrate an understanding of Fire/EMS related calls.
  • Understand the National Incident Management system (NIMS) and how it relates to public safety communications.
  • Demonstrate an understanding of Disaster Preparedness and severe weather in a 9-1-1 center.
  • Understand mutual aid in Illinois including ILEAS, MABAS, and IL-TERT.
  • Understand the legal aspects of 9-1-1.
  • Demonstrate an understanding of stress related to the Telecommunicator position.

Instructor: Francesca Kubica, ENP Operations Manager, Town of Cicero 911

Date and Time

Tuesday and Thursday, Jan. 24 to March 16, 2023
6:30 to 9 p.m., $475
HSTI-0007-100
Homeland Security Training Center (HTC) 

Register for class through MyAccess

  • Click on the “Continuing Education Classes” link in the right column.
  • On the next page, click on “Homeland Security Training Institute Classes”
  • Follow the steps to register.

For any questions, call (630) 942-3723.