The goal of the Public Service Institute (PSI) is to provide professional development and comprehensive training for the ongoing success of local government agencies and their employees. PSI has developed Programming focused on key topics and best practices in public service leadership. Enroll in these series and leave invigorated as leaders in your municipalities and counties. Network with others in your field to bring back leadership lessons that you can use day one!
Check out our Spring PSI programs! We have continued PSI Project Management training and we now have six separate series within Engaging Employees, Leading Teams, and Organizational Leadership.
Engaging Employees II
Thursdays, April 7 to April 28
8 to 11:30 a.m.
April 7 - Customer Engagement
The world of customer engagement is ever changing and it is integral for organizations to excel in this area in order to thrive. Understand the impact you as an individual can make to an organization, with both internal customers and residents. Learn how to put yourself in the customers’ shoes and fully listen to determine what the customer really needs and how to address those needs.
April 14 - Impactful Presence
Learn to communicate effectively and persuasively and become comfortable with your own style. Develop key presentation skills and learn how to present your ideas with conviction, control, and poise—and without fear. Receive advice on how to handle especially challenging situations. Gain confidence in presenting your ideas, whether it is to an individual or a group.
April 21 – Conflict Resolution
This session will address the reality that conflict is an inevitable part of the workplace. Whether between individuals or teams, at some point, conflict will arise and will need to be addressed. Different people with different goals and needs come into conflict and often result in personal animosity. But resolving conflict doesn't need to be a negative experience, in fact, managing conflict can be a catalyst for positive change
April 28 – Generational Workforce
For the first time in history, 5 different generations are represented in the workforce. The challenges of multi-generational teams are heightened for employees working in local government. Attendees will gain the knowledge necessary to work with and collaborate on multigenerational teams to maximize results.
Leading Teams II
Wednesdays, May 4 to May 25
8 to 11:30 a.m.
May 4 - Cohesive Teams
This course is designed to develop the fundamental skills needed to effectively lead teams and help team members achieve higher levels of passion and productivity. Learn the 5 elements of a cohesive team while focusing on processes, strategies and creating accountability among team members.
May 11 – Data Driven Decisions
The use and understanding of data is becoming a more important part of our service delivery to achieve objectives. Learn how to use data to make innovative decisions. Collect data, read and interpret data, present data in a way that has merit, document successes and failures using data.
May 18 – Continuous Improvement
Learn how to set organizational priorities for continuous process improvement, how to execute process improvement projects, and how to sustain the initiative for continuous improvement. The continuous improvement framework is a comprehensive and systematic approach to the delivery of services that reduce waste and inconsistencies while increasing value to customers.
May 25 – Leading Change
Gain the knowledge and skills you need to help shape the future of your organization. Explore best practices and tools for understanding and facilitating change. Be part of the change by planning and implementing organizational change to support short-term and long-term initiatives that increase an organization’s sustainability
Organizational Leadership II
Tuesdays, April 19 to May 10
8 to 11:30 a.m.
April 19 – Strategic Planning
Participants will gain an understanding of the importance of strategic plan implementation and the follow through best practice applications. You will learn multiple techniques used in Strategic Planning, the advantages and disadvantages of each, and when to use each method. You will learn how Strategic Planning fits into the organizational functions and recognize the importance of a thorough strategic planning process.
April 26 – Crisis Communication
The right communications at the right time with the media or your residents can make all the difference in the world. Learn techniques to effectively manage your message and work with the news media amid major, high profile incidents and other crises using a clearly defined strategy for crisis communication. You will develop plans for a variety of crisis communications and see examples of crisis communications that went well and communications that did not go so well.
May 3 – Succession Planning
Ensure that your organization is prepared for the future. Succession Planning is critical to sustained and uninterrupted service levels in government. Learn strategies that will position your organization for sustained success and stability while transferring institutional memory and proprietary knowledge that can be lost when experienced workers depart organizations.
May 10 – Finances, From State to Local Government
Budgets, audits, fund ledgers, warrants and payrolls can become overwhelming until you see how they fit together. Participants will learn how State monies filter down to local government by a veteran of Illinois Comptroller’s office. This session will place special emphasis on how the Covid-19 pandemic has affected county and municipal budgets.
Project Management One Day Training - On Campus
Tuesday, Feb. 8
8 a.m. to 4 p.m.
Join us for this one-day, interactive session to increase your ability to lead and deliver projects. Learn key principles that will help you deliver your projects, including leading factors for project success and failure. Learn how to develop plans to help you and your team stay on track as well as how to respond when (not if) changes occur. Gain a better understanding of what agile project management is (and isn't) and why it's relevant to more than just systems projects. Walk away with practical techniques to identify and manage risks so you can spend less time reacting to problems and more time avoiding them in the first place.
PSI Makes a Difference
"This program does an excellent job of providing professional development education for municipal employees in a wide variety of topics." -Kent Johnson, City Engineer, City of Elmhurst
"The topics were relevant to my job and I learned something new every week. Good and engaging presenters. -Sarah Christensen, Village Forester, Village of Bartlett
"The soft skills and organizational skills presented are invaluable in working with
others especially in a local government setting. The Managing Priorities class was
-Kevin Steltzriede, Utility Specialist, City of Naperville
To register by phone, please call (630) 942-2208. If your organization would like to be invoiced, please complete this form.
Contact InformationBusiness Solutions
College of DuPage Continuing Education
Student Resource Center (SRC), Room 1110
Fax: (630) 942-3785