Learn Library reference skills to improve yourself as a Librarian or Library Technical Assistant with the Soaring to Excellence series of satellite teleconferences, and now we offer videotapes of past conferences, all from College of DuPage in Glen Ellyn, Illinois.
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Soaring to Excellence 2004 > Teleconference 2

A Technical Toolkit:
Survival Skills for Everyone

This teleconference will offer up-to-the-minute information on computer and Internet skills that every library assistant needs. Donna Fryer provides an entertaining look at office technology, and gives practical information on online information retrieval, communicating electronically, and software programs you should know.
  1. Speaker
  2. Program outline (and Extended Outlines Part 1, Part 2, and Part 3)
  3. Questions
  4. Selected resources
  5. Slides from Teleconference


Donna Fryer
Ms. Fryer has been in the Information Industry for 15 years. After obtaining her stock broker’s license, she was recruited to help LexisNexis’ Legal and Accounting clients find information on finances, public records, businesses, taxes, and laws. She also helped produce video training material for LexisNexis’ Sales Force and trained professionals on how to conduct efficient research. Donna has spoken before numerous groups, including WebSearch University, on Web tools that can make life easier.

Search it Right.com
Donna Fryer's company offers outstanding information resources, including her CD on advanced searching techniques and implementation strategies.

Search It Right CD’s
Competitive Intelligence Strategies on the Internet- Amplify your searching by learning how to do 'Mine the Internet'. This instructional training CD will walk you through from basics to advanced features for searching with examples for each feature. There is special emphasis on 'Strategy' to implement features and dig deep through the search engines and key web sites. The training ends with a section on 'Sources' to find hard to find information. This research training CD can be used for Information Professionals, Libraries, Finance Industry, Insurance Industry, Legal Research, Credit Managers, and many other industries besides competitive intelligence.

Program Outline
New! Extended Outline

Part I. E-Mail

1. E-mail--what is it?
2. The joys and pitfalls of e-mail
3. How to organize e-mail
4. E-mail formats
5. E-mail etiquette: chart
6. Discussion groups and blogs
7. Privacy
8. Attachments
9. Viruses
10. Hoaxes
11. Saving backup copies of e-mail

Part II. The Internet

1. Search engines, directories, portals, and the Invisible Web
2. Searching techniques
3. Evaluating Web content
4. Useful software
5. Privacy

Part III. Technology and Training

1. Looking Ahead at Technology
2. Educational Opportunities for Library Workers


Before the Teleconference

  1. What technology issues scare you the most about the Internet?
  2. How can your e-mail and Internet sites be more organized?
  3. Do the same etiquette rules apply for both e-mail and business correspondences?
  4. What searchable fields are available for more efficient searching on the Internet?

After the Teleconference

  1. What is an e-mail?
  2. What type of message can be sent via e-mail?
  3. Name two types of attachments that can be sent and received via e-mail.
  4. When should you cc ("carbon" copy) or bcc (blind carbon copy) another person?
  5. Name some netiquette rules for corresponding via e-mail.
  6. How can e-mail be organized for more efficiency purposes?
  7. What is an Internet Hoax or Urban Legend and where can this be verified?
  8. What is spam and how can you lessen the impact of spam?
  9. Name two places to find software downloads and reviews.
  10. What is a Cookie and how can you delete them?
  11. Name three search engines.
  12. Name three features of search engines that help provide more accurate searches.

Selected Resources

Google search help for basics and advanced

Alta Vista search help for advanced searching

Yahoo search help for basics and advanced

Alltheweb search help for advanced

E-mail etiquette

Software downloads

“CR Investigates: E-MAIL SPAM - How to Stop It from Stalking You”, Consumer Reports, August 2003: 12-16.

Copyright 2004 College of DuPage. Email comments to teleconference@cdnet.cod.edu 
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