For reference:
Last Year's Teleconference

A National Teleconference Series

• February 7, 2003
• April 11, 2003

Both our conferences were successful and we thank you for your participation.!

We've added a few items to our site from requests during our teleconferences:

• February 7: Answers to questions posed.
• February 7: Pictures of the slides used.
• April 11: Pictures of the slides used.

Read on for a description of this teleconference series.

Richard Dougherty assembles a new panel of experts for the second annual national teleconference on reference services. Building on last year's very successful and informative Virtual Reference Services teleconference series, He will explore the continuing dramatic changes coming to library reference services. Specifically he will engage the following key issues:

• Balancing in-library and virtual reference services

• Training staff for future changes

• Assessing reference services in all its formats

• Estimating real costs for service delivery

• Juggling copyright and intellectual property rights problems

• Reversing downward usage trends

• Deciding what reference services are right for your library

• Exploring potential of reference service modalities

Richard Dougherty's guests for the program will include 

• Carrie Russell, Copyright Specialist for the American Library Association, 

• Susan Godlewski, Coordinator of Reference Services for the Boston Public Library; and 

• Jim Rettig, University Librarian from the University of Richmond. 

• John Small, Assistant Professor of Library Services and the Electronic Resources Librarian at The Kirkpatrick Library, Central Missouri State University.

These and others will lend their expertise and experience in two lively and informative programs that will help working librarians navigate these sometimes stormy waters.

These programs will address your questions and concerns. Many of you have shared your information needs with Richard Dougherty in response to last year's shows. This is a must-see conference. At US$365 early bird price (through January 24, 2003; US$465 after January 24), this is a cost-effective way for both you and your staff to be current and informed about these issues.

For registration or more information, call Cathy or Silvia, 800 354-6587, or Register Your Site Online Now!

Program dates are these Fridays: February 7, 2003 and April 11, 2003, noon to 2:00 P. M., Eastern Time.

Please join us.

Teleconference Materials

• Biographies
• Bibliography
• Evaluation Forms
  • February 7
    • Site Coordinator
    • Participant
  • April 11
• Site Coordinator
• Participant

For questions or information:
Call: 1-800-3-LINKUP (1-800-354-6587) or 630-545-9069.
Fax: 630-942-3333.
Email comments or questions to teleconference@cdnet.cod.edu

Copyright © 2002 College of DuPage. Email comments to teleconference@cdnet.cod.edu 
Site updated 7 April 2003  by Gnu Media Design Company.