Friday, November 16, 2001 (12:00-2:00 Eastern Time)
Customer Service... It's More Than Just a Smile
Debra Wilcox Johnson

Debra Wilcox Johnson, a regular presenter for the Soaring series, is always thinking about customer service. Why? As Deb says, "you can never learn enough about this subject." It is critical for developing good relationships with our customers and coworkers. Customer service is more than just a smile. It's about policies, collections, remote access, and working together. Join us for a fresh and entertaining perspective on why and how we serve customers in the library.

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