25 Customer Service Mistakes
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Being unappreciative.
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Not being interested.
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Not listening.
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Unfriendliness.
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Lack of empathy.
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Ignoring customer input.
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Not asking questions.
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Forgetting customer benefits.
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Jumping the gun.
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Lack of sympathy.
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Keeping customers waiting.
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Being pushy.
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Being discourteous.
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Arguing with customers.
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Not admitting you are wrong.
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Allowing distractions.
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Rushing the customer.
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Being insensitive to behavioral styles.
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Being undependable.
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Being inconsistent.
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Allowing them be embarrassed.
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Criticizing customers.
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Becoming angry.
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Expecting customers to be fair.
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Wasting customer’s time.
From: Michael Baber, Integrated Business Leadership through Cross Marketing.
St. Louis: Warren Green, Inc., 1986.
Copyright © 1999 College of
DuPage
College of DuPage Library · Student Resource Center (SRC), Room 2500 ·
teleconference@cdnet.cod.edu
Updated 28 June 2002