1. Speaker
2. Program outline (and Extended Outlines Part 1, Part 2, and Part 3)
3. Questions
4. Selected resources
5. Slides from Teleconference

Donna Fryer
Ms. Fryer has been in the Information Industry for 15 years. After obtaining her stock broker’s license, she was recruited to help LexisNexis’ Legal and Accounting clients find information on finances, public records, businesses, taxes, and laws. She also helped produce video training material for LexisNexis’ Sales Force and trained professionals on how to conduct efficient research. Donna has spoken before numerous groups, including WebSearch University, on Web tools that can make life easier.

Search it Right.com
http://www.searchitright.com
Donna Fryer's company offers outstanding information resources, including her CD on advanced searching techniques and implementation strategies.

Search It Right CD’s
http://www.searchitright.com/order.html
Competitive Intelligence Strategies on the Internet- Amplify your searching by learning how to do 'Mine the Internet'. This instructional training CD will walk you through from basics to advanced features for searching with examples for each feature. There is special emphasis on 'Strategy' to implement features and dig deep through the search engines and key web sites. The training ends with a section on 'Sources' to find hard to find information. This research training CD can be used for Information Professionals, Libraries, Finance Industry, Insurance Industry, Legal Research, Credit Managers, and many other industries besides competitive intelligence.

Part I. E-Mail

1. E-mail--what is it?
2. The joys and pitfalls of e-mail
3. How to organize e-mail
4. E-mail formats
5. E-mail etiquette: chart
6. Discussion groups and blogs
7. Privacy
8. Attachments
9. Viruses
10. Hoaxes
11. Saving backup copies of e-mail

Part II. The Internet

1. Search engines, directories, portals, and the Invisible Web
2. Searching techniques
3. Evaluating Web content
4. Useful software
5. Privacy

Part III. Technology and Training

1. Looking Ahead at Technology
2. Educational Opportunities for Library Workers

1. What technology issues scare you the most about the Internet?
2. How can your e-mail and Internet sites be more organized?
3. Do the same etiquette rules apply for both e-mail and business correspondences?
4. What searchable fields are available for more efficient searching on the Internet?

1. What is an e-mail?
2. What type of message can be sent via e-mail?
3. Name two types of attachments that can be sent and received via e-mail.
4. When should you cc ("carbon" copy) or bcc (blind carbon copy) another person?
5. Name some netiquette rules for corresponding via e-mail.
6. How can e-mail be organized for more efficiency purposes?
7. What is an Internet Hoax or Urban Legend and where can this be verified?
8. What is spam and how can you lessen the impact of spam?
9. Name two places to find software downloads and reviews.
10. What is a Cookie and how can you delete them?
11. Name three search engines.
12. Name three features of search engines that help provide more accurate searches.

Google search help for basics and advanced
http://www.google.com/help/refinesearch.html

Alta Vista search help for advanced searching
http://www.altavista.com/help/search/help_adv

Yahoo search help for basics and advanced
http://help.yahoo.com/help/us/ysearch/

Alltheweb search help for advanced
http://www.alltheweb.com/help/faqs/advanced.html

E-mail etiquette
http://www.emailaddresses.com/guide_etiquette.htm

Software downloads
http://www.pcworld.com/

Spam:
“CR Investigates: E-MAIL SPAM - How to Stop It from Stalking You”, Consumer Reports, August 2003: 12-16.