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Description
Conflict Resolution uses a tutorial format to present the information. Practice items are generously embedded throughout all the tutorials to provide learners the opportunity to immediately apply their knowledge. The program is divided into six units consisting of five tutorials and one test bank.

The tutorial units cover the following information:

• Unit 1: Overview of Conflict
  This unit discusses general aspects of conflict. The first section discusses the various views people hold about conflict. The second section contrasts the positive and negative aspects of conflict. The final section looks at four levels of conflict: intrapersonal, interpersonal, intragroup and intergroup conflict.
• Unit 2: Sources of Conflict
  Healthcare professionals are faced with conflict generally present in a work environment as well as conflict specifically related to healthcare. This unit discusses both types.
  
• Unit 3: Stages of Conflict
  Unit 3 explains the five stages of conflict. As the student studies these stages, a video example is used to demonstrate each stage.
• Unit 4: Strategies for Conflict Resolution
  This unit covers five strategies used to resolve conflict. These include accommodation, avoidance, collaboration, competition, and compromise. Students learn when and when not to use each of these strategies.
• Unit 5: Resolving Conflict Using a Problem-Solving Approach
  This unit demonstrates how to apply a problem solving process to resolve a conflict. Five steps are presented: conduct a thorough assessment; identify the problem; set goals and outcome criteria; plan strategies and interventions/implement the plan; and evaluate the resolution process. Video clips of healthcare professionals engaged in conflict resolution are used to demonstrate the process.
• Unit 6: Test Bank
  The test bank is divided into four sections, one for each of the first four units of the program. Learners may print out a copy of their test results to use for self or instructor evaluation. The test items with answers are included in the Instructor's Manual which accompanies the program.

Intended Audience
This program is intended for all members of the healthcare team. It is especially useful for students and practicing nurses, dietitians, respiratory therapists, and patient care technicians.

Price
$495 plus $10 shipping and handling. The price includes a free site license and free networking.

Specifications

• Windows 3.1 or higher
• CD-ROM drive and 350 MB of hard disk space
• 486 CPU or higher
• EGA graphics or higher
• 32  MEG of RAM
• Mouse
• Printer(preferred)