Front Desk Service, Crisis and Security

Hours: 4
Tuition: $75

Program Information:

Law enforcement front desk and clerical personnel gain a basic understanding of public customer service. Learn how to identify individuals in a state of crisis, as well as what to do and what not to do in a crisis situation. Emphasis is placed on the ability to spot and deal with crisis and dangerous behavior, including recognizing concealed carry.

Topics Include:

• Enhancing your staff's understanding of service and perception
• Use of intuition in response to perceived danger
• Understanding reasonable suspicion
• Recognizing concealed carry

 

Register for Class

Suburban Law Enforcement Academy (SLEA) at College of DuPage

425 Fawell Blvd.

Glen Ellyn, IL 60137

Voice: (630) 942-2677
Fax:    (630) 942-3766

  2017 College of DuPage