Frequently Asked Questions

If you cannot find an answer to your question, e-mail: codonline@cod.edu or call (630) 943-2490.

C.O.D. Online Program
1. What kind of institution is College of DuPage (C.O.D.)?
2. What are the advantages of choosing an online course?
3. Who administers the C.O.D. Online program?
4. Who are the online instructors?
5. Do online classes offer the same credits as classroom classes?
6. How do online courses work?
7. Do online classes have specific due dates?
8. How do I find out what classes are offered online?
9. What certificates and degrees can be earned online?
10. How can I find information about a particular course?

Learner Readiness and Success
11. How can I complete an online course?
12. How much computer and Internet experience do I need?
13. Do I need special hardware and software?
14. I don’t have a computer at home. Can I still take an online course?
15. Do I have to come to campus regularly for an online course?
16. Do I need to come to campus for labs in online science courses?
17. Do I have to be at the computer at specific times?

Enrollment
18. How do I register and pay tuition and fees?
19. What are the registration dates?
20. How do I register if I’ve never taken a course at the college?
21. How do I know my PIN?
22. How can I find out if a course is full?
23. How can I register for a class that is full?
24. How can I register for an online course if the class has already started?
25. What can I do when my registration is denied due to “Prerequisite not met”?
26. What else can I do if the instructor won’t give me a permit to enroll?
27. Can a high school student take an online course?
28. I will be out of the country during the semester. Can I take an online class?
29. What does it mean when a course is in field test?

After Enrollment: Course Access and Blackboard
30. What should I expect after I enroll?
31. How do I purchase the textbook?
32. Where can I access my online course?
33. How do I log in to my course?
34. What if I experience technical problems?
35. Where do I go if I’m having trouble logging into Blackboard?
36. How come I don’t see my course in my Blackboard account?
37. I’m having trouble in the course site. What should I do?

Course Specifics
38. When does an online course begin and finish?
39. What if I am unable to complete the course by the end of the term?
40. What if I need to withdraw from the course?
41. Where do I find an instructor's contact information?
42. Do I have to be at the computer at specific times?
43. Can I get an extension on completing the course if I start late?
44. Is it possible to finish my course early?

Testing
45. Does the college require any placement testing before I enroll?
46. How do I take my tests?
47. My course does not require campus visits for testing. What would online tests be like?
48. If I can’t come to campus for testing, can I arrange remote testing?
49. I accidentally hit the Submit button before finishing my exam. Can I retake it?
50. I can’t access the test for my online class and it’s due today! What should I do?

Instructor
51. Who do I go for help with coursework during an online class?
52. How can I find the name of the instructor for a current online course?
53. I can’t reach my instructor. What should I do?
54. How does the instructor communicate with me?

Other Student Academic Support
55. Can I connect with a counselor or adviser online?
56. What library services and resources are available to me?
57. Are tutoring services available to online students?
58. Where do I find student support contact information?
59. How can I learn more about student and academic support services?

MyCOD E-mail
60. What is my C.O.D. e-mail account? Do I need to use it?
61. How do I access my C.O.D. e-mail?

Other Distance Learning Programs
62. Besides online, what other distance learning courses are available at the college?
63. What is the difference between online courses and those offered in the CIL?
64. What other online programs are available in Illinois?
65. Are there non-credit online courses at C.O.D.?

For more information,
email codonline@cod.edu
or call (630) 942-2490

For academic advising,
email Kara Molenhouse
molenh@cod.edu
or call 630-942-4890