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Tips for Accessing Off-Campus Library Resources and Databases


Which browser works best with C.O.D. Library databases?

All of the databases work best with Internet Explorer (IE) from off-campus. Although most will work with Firefox and other Mozilla-based browsers and Opera, IE is the preferred browser. For instance, Reference USA will not work properly with Netscape from off-campus.

Is your C.O.D. Library card up-to-date, accurate and fine-free?

If your library card has expired or if you have outstanding fines, you may not be able to access the databases or place holds on materials from the C.O.D. Library catalog. To make sure that your card is valid, all information in your record is up-to-date, and that you don't have any fines, call the C.O.D. circulation desk (630) 942-2106.

Are you trying to access the databases from the C.O.D. Library's web site?

The Library subscribes to numerous article databases. In order to access subscription databases from home, you will need your library card. Access databases by selecting them via the links on the C.O.D. Articles and Databases page. After you select a database from the Library's web site, you will be asked to input your library barcode number and your last name for verification before you can begin searching the database.

Is your browser set to "accept cookies?"

Most browsers have a default setting that accepts cookies. If you have altered your privacy settings in Internet Explorer, reset them to "medium." In IE, go to Tools>Internet Options>Privacy tab> and move the slider to medium.

Are you using a firewall on your home computer?

Some people use a personal firewall, especially if they are connecting to the Internet via DSL or cable modem. Some popular tools are Zone Alarm and Sygate. In addition, virus protection programs such as McAfee and Norton offer this service as a package with their virus software. Users of personal firewalls should set their systems to "allow" all service from cod.edu and lrc.cod.edu. Most firewalls will prompt users on how to unblock certain sites.

Are you trying to use the databases from work and can't connect?

In this case, contact your systems administrator. Our proxy server utilizes ports that are commonly used for data transfer on most networks. Your company's system administrator can review what you are trying to access from our web site and should be able to assist you.

Are you having difficulty downloading full text?

Sometimes you may not have trouble getting into databases, but you will have issues with downloading certain materials, such as .PDF files. Some of the .PDF files in our databases are large, so the download time can be lengthy, especially if you have a dial-up connection.   Most of the article databases offer an HTML version of .PDF files. We encourage using the HTML format if you have dial-up connection. If you want the .PDF file, keep in mind that the database and /or browser will not time-out or stop the connection while the .PDF is downloading, you just need to be patient and wait for the download to complete.

For additional help, contact Denise Cote, | (630) 942 2092 | cotede@cdnet.cod.edu

Last modified: February 2004


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