| Getting Started |
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| Working
with Messages |
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| Working
with Lists |
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| Features
and Options |
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| Introduction |
Welcome to VoiceMemo II the voice mail system at College of DuPage.
VoiceMemo II will allow you to perform the following functions with your
voice mail system.
- Enter your mailbox
- Use the first-time
tutorial
- Play a message
- Make a message
- Address a message
- Dial by name
- Create and modify
a distribution list
- Set user options
What do I do the
first time I use voice mail?
If this is your first
time using voice mail at the college, you will need to set up your mailbox.
See the directions for Accessing User Options to begin the tutorial.
You will be asked to enter a temporary passcode. The temporary passcode
for the college's voice mail is 1234. The tutorial will guide you through
creating a personal greeting for your callers and a personal passcode. Before
you begin the tutorial, think of a 4-digit passcode and a personal greeting
for your callers.
What features of
voice mail will my phone be able to access?
Your multi-line telephone
may not have access to all the features of VoiceMemo II. Some of the telephones
on campus have been customized to accommodate the duties of the specific
areas. Therefore, some of the less-popular features of VoiceMemo II were
not set up. If you would like further information on how your multi-line
telephone might be customized to better suit the needs of your office, please
call the Information Technology Help Desk at 4357.
How long are my messages
saved in my mail box?
In order to provide adequate
message storage capacity, all voicemail messages over 120 days old are automatically
purged from the system. You may refresh the date counter by Giving
the message to your own mailbox. (See "Playing a Message") |
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ENTERING
YOUR MAILBOX
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- Dial 4444 inside
the college or dial (630)942-4444 outside of the college.
- Press * to enter
VoiceMemoII.
- Enter your 4 or
5 digit mailbox number.
- Press * again.
- Enter your passcode.
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EXITING
YOUR MAILBOX
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| There are
four ways to exit your mailbox. |
- Press 9 - to exit
and hang up.
- Press 9 and press
9 again to exit your mailbox and return to the campus operator.
- Press 9 and press
0 to exit your mailbox and return to the automated attendant.
- Press 0 to return
to your default attendant.
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DIALING
BY NAME
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| You may
use your telephone keypad to spell the name of any user you wish to make
or give a message to. Follow these steps to dial by name. |
- Press 6 - to make
a new message.
---or---
- Press 4 - to give
a message to another user.
---then---
- Press 7 to dial
by name. Follow these guidelines to dial your party by name.
- Use the letters
on your telephone keypad to enter the name--last name first, until
recognized by VoiceMemo II. This usually requires only the first
few letters of the last name.
- Press 1 for
letters Q and Z.
- Press # or
wait when finished.
- Make a note of
the mailbox number for future reference.
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PLAYING
A MESSAGE
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- Enter your mailbox.
(See "Entering Your Mailbox")
- Press 7 to play
the current message.
- While listening
to the message, select one of the following options:
- 7
- to play the current message again.
- 2
- to answer the current message.
- 4
- to give the message to another user. Enter the mailbox number
for the recipient of the message when prompted and record additional
comments if desired.
- 5
- to keep the message.
- 3
- to discard the message.
- After recording
your answer or your comments, you may select one of the following:
- 7
- to review your message.
- 3
- to discard your message and record again.
- 2
- to append to your recorded message.
- 6
- to activate message addressing options. (See "Message Addressing")
- 9
- to send your message and exit the main menu.
- If you have answered
a message or given it to another user, press:
- 5
- to keep the message.
- 3
- to discard the message.
- Remember when playing
a message, you may press one of the following options:
- *
- to move backwards 5 seconds.
- #
- to move forwards 5 seconds.
- 1
- to pause 30 seconds; press any other key to resume.
- 8
- to move to the top of your next message without changing the current
message status.
- Always remember
to press 9 - to exit the system.
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MAKING A
MESSAGE
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- Enter your mailbox.
(See "Entering Your Mailbox")
- To make a message
for a single mailbox, follow these steps:
- Press 6 to
make a new message.
- Enter the mailbox
number of the person to whom the message will be sent.
- Press # to
record your message.
- To send a message
to a distribution list. (See "Creating a Distribution List)
- Press 6 to
make a new message.
- Enter the two-digit
distribution list number in place of the mail box number.
- Press # to
record your message.
- To send your message
to multiple mailboxes or distribution lists, follow these steps:
- Press 6 to
make a new message.
- Enter the mailbox
number or distribution list number for the first recipient of the
message. You will receive a confirmation of your request.
- Enter the mailbox
number or distribution list number for the next recipient. You may
continue to add mailbox numbers and/or distribution list numbers
after each confirmation.
- Press # to
end your list and record your message.
- If you incorrectly
enter a mailbox number or distribution list number at any time while
recording a message, press * to cancel your entry.
- At any time while
recording your message, you may select one of the following options:
- 2
- to append to your message.
- 3
- to discard your message and record again.
- 7
- to review your recorded message.
- 6
- to activate the message addressing options. (See "Message Addressing
Options)
- 1
- to pause for 30 seconds while recording your message. You may
press any key to resume recording before 30 seconds.
- 9
- to send your message and exit to the main menu. Your message will
not be sent until you press 9 or hang up.
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CREATING
A DISTRIBUTION LIST
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- Enter your mailbox.
(See "Entering Your Mailbox")
- Press 8 for user
options.
- Press 5 to create
a list.
- Enter a list number
(01 to 09) you wish to assign to the distribution list.
- Press 6 to name
the list.
- Record a name for
the list when prompted.
- Press 9 to save
the list name.
- Press 2 to add
each member to the list.
- Enter each mailbox
number for each person to be added to your list.
- Continue to press
2 and a mailbox number for each name to be added to the list.
- Press 9 to save
your entries and exit to the main menu.
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MODIFYING
A DISTRIBUTION LIST
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- Enter your mailbox.
(See "Entering Your Mailbox")
- Press 8 for user
options.
- Press 5 to modify
a list.
- Enter the distribution
list number (01 to 09) you wish to change, when prompted.
- Press 7 to play
all the members on the list.
- Press 2 to add
a member to the list.
- Press 3 to delete
a member from the list.
- Enter each mailbox
number for the first person to be added to or dropped from your list.
- Continue to press
2 or 3 to add or drop a person from your list.
- Press 9 to save
your entries and exit to the main menu.
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USING ADVANCED
FEATURES
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- When leaving a
message, you may select one of the following options.
- 2
- to move to the end of the personal greeting and begin to record
your message.
- 1
- to pause for 30 seconds while recording your message.
- While playing a
message, you may select one of the following options.
- *
- to move backwards 5 seconds.
- #
- to move forwards 5 seconds.
- 1
- to pause for 30 seconds. Press any key to resume playing the message.
- 8
- to move to the top of your next message.
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ACCESSING
USER OPTIONS
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- Enter your mailbox.
(See "Entering Your Mailbox")
- Press 8 to access
the user options. Make a selection from the following options:
- 4
- to record a personal greeting for your callers.
- 6
- to record your name.
- 7
- to set your passcode.
- 5
- to create a distribution list.
- 8
- to access the tutorial.
- 2
- to modify call schedule options.
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MESSAGE
ADDRESSING OPTIONS
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- Enter your mailbox.
(See "Entering Your Mailbox")
- Press 6 to make
a message for someone.
---OR---
- Press 4 to give
a message to someone.
---OR---
- Press 2 to answer
a message.
- Press 6 to access
message addressing options. You may choose one or more of the following
options:
- 2
- to mark the message as confidential.
- 7
- to request a receipt.
- 8
- to mark this message as urgent.
- 3
- to schedule this message for future delivery.
- 9
- to send your message.
- 9
- to exit to the main menu.
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OFF-CAMPUS
ACCESS
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| There are
four ways to access your mailbox. |
- Dial 630-942-4444
to access the Voice Message System.
- Press * (asterisk).
- Dial your 5-digit
mail box number.
- Press * (asterisk)
again.
- Dial your personal
access code. The Voice Message System will indicate how many messages
you have received.
- Select one of the
following options to respond to your messages.
- Press 7 - to
listen to the first message.
- Press 3 - to
delete the message.
- Press 5 - to
keep the message.
- Press 9 - to
exit the Voice Message System.
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