The Liaison™ system is a self-contained, high volume automatic speech recognition telephone application that automates call routing, speech-activated dialing and provides access to names and departments.

Liaison uses automatic speech recognition to allow callers to reach any College of DuPage employee or department simply by saying their name. You will not need to dial an extension unless you choose to.

To work with Liaison, you need to first record your name by following the steps below:

1. Verify that your name exists in the system
2. Record your name using the preferred pronunciation

1. How to verify your name exists in the system:

It is important to make sure that your name and extension have been properly entered in the Speech Directory:

1. Press for the Liaison System from any phone on campus, and say your name. If you are off campus, dial (630) 942-4111. The system may ask you if the correct name has been interpreted, please respond "Yes" or "No".
   
2. Does the system immediately understand your name and transfer the call? Is the call transferred to the correct extension? If not, e-mail Kay Dreyer, dreyer@cdnet.cod.edu for corrections or call ext. 2900.
3. After you have verified that your name exists in the system, disconnect from the system (hang up) and proceed to "How to record your name using the preferred pronunciation".

2. How to record your name using the preferred pronunciation:

After verifying that your Phone Directory entry has been correctly programmed, record the name that the system will use as confirmation when it transfers a call to you.

Note: You may only record your name once. To re-record your name again you must contact your system administrator, Kay Dreyer at dreyer@cdnet.cod.edu or call at ext. 2900. You may contact Kay with with any questions.

Follow these instructions:

1. Call the Liaison™ system by pressing and wait for the system to answer (if you are off campus, dial (630) 942-4111).
   
2. Press to access the Name Recorder.
   
3. When you are ready to record your name, press . When asked if the system has interpreted your name correctly, please respond "Yes" or "No".
   Note: When recording, just say your first and last name, in a manner that is easy to understand. You don't need to say anything more.
   
4. Follow the system instructions. When prompted for a password, enter your extension number and then the (pound sign). For part-time staff, enter your five digit mailbox number and then the (pound sign).
   
5. When finished press the (star key) to end the call. Your name is ready for use by the Liaison™ system.

To use the Liaison system to contact any name or department by speech recognition, refer to Using Liaison for Calling.