First Time Login
Logging in
Recording your Name
Recording a Greeting
Changing your Password
Retrieving Messages
Transfer a Call
Creating Messages
Reply to a Message
Forward a Message
Tag a Message
Helpful Hints

FIRST TIME LOG-IN TO MAILBOX

• Dial 4444 from inside the college
  (Dial 630-942-4444 from outside the college) Hear prompt: “CallPilot. Mailbox?”
• Enter your 4-digit extension number
• Press the # sign
  Hear prompt:  “Password?”
• Enter 12 + your default password
  (This is the mailbox default password)
  Hear prompt:  “Your password has expired. Press 84 to change your password.”
• Dial 84
• Enter your OLD password
  (This is 12 + your mailbox number)
• Press the # sign.
• Enter your NEW password
  (Minimum of 6 to Maximum of 10 digits)
• Press the # sign
• Enter your new password again
• Press the # sign
• See “Record your Name” and “Record your Greeting” to complete the set-up of your mailbox.

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TO LOG-IN

• Dial 4444 from inside the college
  (Dial 630-942-4444 from outside the college) Hear prompt: “CallPilot. Mailbox?”

     -or-

• Press “MESSAGE” key
• Enter your 4-digit voice mailbox no., followed by the # sign
  (OR just press the # sign if dialing in from your own phone.)
  Hear prompt:  “Password?”
• Enter your password
• Press the # key

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RECORD YOUR NAME

• Dial 82
• Press 9 (Personal verification)
• Press 5 to record
• Say your first & last name and your extension number. Example: “John Doe, Ext. 1234”
• Press # sign to stop recording
• If you are not satisfied with your recording, Press 76 to delete and 5 to record again.

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RECORD A GREETING

While logged-in to your mailbox…

• Dial 82
• Enter the greeting number to record:
  • Press 1 (External Greeting) 
  • Press 2 (Internal Greeting) 
  • Press 3 (Temporary Greeting)
• Press 5 to start recording
• Press # sign to stop recording
• Press 2 to listen to your greeting
  • Press 76 to Delete your greeting
  • Press 5 to re-record your greeting
• Press 4 to exit greeting set up

Notes on Greetings:

• If you record only greeting 1, it will play for all callers.
• Greeting 3 is a temporary greeting to be used when you are out of the office, or on vacation. 
• After recording the temporary greeting, you may choose to press 9 to set an expiration date for this greeting. Once you set the expiry, the system will automatically switch back to your external or internal greetings for you. 

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CHANGING YOUR PASSWORD

While logged-in to your mailbox…

• Dial 84
  Hear prompt:  “Enter your OLD password.”
• Enter your OLD password, followed by the # sign
  (Your OLD password is the one you just used to Log-In to your voice mailbox)
• Enter your NEW password followed by the # sign
  (Must be a minimum of 6 to a maximum of 10 digits)
• Enter your NEW password again
• Press the # sign

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TO RETRIEVE MESSAGES

When you log into your mailbox:

• Press 2 – Play message
• Press 6 – Go to Next Message (saves msg.)
• Press 4 – Go to Previous Message
• Press # – Pause message playback
• Press 1 – Skip Backward (5 sec.)
• Press 3 – Skip Forward (5 sec.)
• Press 9 – Call Sender (Internal)
• Press 76 – Delete (or undelete)
• Press 71 – Reply to sender
• Press 73 – Forward copy of message
• Press 74 – Reply to all

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TRANSFER A CALL DIRECTLY TO A VOICE MAILBOX

With a caller on the line:

• Press the TRANSFER key
• Dial 4445 (Express Messaging)
• Dial the mailbox number to transfer call (4-digit for F/T and 5-digit for P/T)
• Press the TRANSFER key
• Hang up immediately

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CREATING MESSAGES

There are two ways of creating messages for other voicemail users.

Express Messaging (Doesn’t ring phone)

• Dial (630)942-4445 (Express Messaging)
  Hear Prompt: “Express Messaging – to mailbox?”
• Enter a mailbox number (4-digit for F/T and 5-digit for P/T)
• Press the # sign
• Leave message after tone and hang-up

Compose Message from your Mailbox

Phone doesn’t ring and a single message can be sent to one or more mailboxes

• Log-In to your own voice mailbox
• Press 75 (to compose)
• Enter first mailbox number to send message
• Press the # sign after each mailbox
• Press the # sign twice after last mailbox number
• Press 5 (to start recording message)
• Press # sign (to stop recording)
• Press 79 (to send)

If “79” is not pressed, msg will not be sent

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REPLY TO A MESSAGE

During or after listening to an internal message in your mailbox:

• Press 71 (reply to sender)
• Press 5 (to start recording reply)
• Press # sign (to stop recording)
• Press 79 (to send)

If “79” is not pressed, msg will not be sent

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FORWARD A MESSAGE TO ANOTHER MAILBOX

Used to send a copy of a message to one or multiple mailboxes, and to add additional comments to the message.  During or after listening to a message in your mailbox:

• Press 73 (Forward Message)
• Enter first mailbox number to send message
• Press the # sign after each mailbox
• Press the # sign twice after last mailbox number
• Press 5 (to start recording message)
• Press # sign (to stop recording)
• Press 79 (to send)

If “79” is not pressed, msg will not be sent

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TO TAG A MESSAGE

After recording a message, BUT BEFORE SENDING IT…

• Press 70 (to tag a message as…)
  • URGENT – Press 1
  • PRIVATE – Press 4
  • ACKNOWLEDGE – Press 5
  • TIMED DELIVERY – Press 6
    Enter 2-digit Month, 2-digit Date, & time.

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HELPFUL HINTS

• You may omit typing your mailbox number during login by just pressing # (only when using your own COD telephone).
• When leaving someone a message, press # to bypass a greeting.
• Full-time employees have a 4-digit mailbox number which is the same as their telephone extension.
• Part-time employees have a 5-digit mailbox number.
• If you are unsure of what to do, wait for further prompts.
• If you need more help, press the * key for additional help.
• Call pilot uses certain commands throughout the system.  Whether you are playing messages, recording names or greetings, or composing a message, these commands remain the same:
  • Play = 2
  • Record = 5
  • End recording = #
  • Send = 79
  • Delete = 76

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