Did you know the IT Help Desk can remotely control your PC to solve PC issues over the Internet?
The process starts with the Help Desk person sending you an email that contains a link to the “Log Me In Rescue” service. You then click on the link and follow the prompts to start up the program. From there the Help Desk person can control your keyboard and mouse to do any troubleshooting they may need to do.
You have complete control over the session at all times. A session can’t be started unless you ok it and you can end the session at any time by pressing the “disconnect” button.
Ask to be assisted via "Log Me In Rescue" the next time you call the IT Help Desk!
College of DuPage to Participate in the Largest Customer Satisfaction Benchmarking Study in IT History
In conjunction with HDI, the College of DuPage will measure end user satisfaction using HDI's Customer Satisfaction Index Service. This user-friendly, secure, web-based service will randomly survey COD faculty and staff members who have recently contacted the IT Helpdesk. We will benchmark our performance against established goals, other educational institutions, and the support industry as a whole. This trial service started April 16, 2007 and ended on September 30, 2007.
As the effective use of information technology is a key component to many of the processes that support and enable student learning at the College, creating and maintaining a responsive, results-oriented Help Desk is critical for the ongoing productivity and success of the College. To that end, the IT Help Desk has for many years measured and reported on Help Desk productivity and end user satisfaction on an annual basis.
In the last year we have introduced the IT Help Desk Dashboard that gives up-to-date statistics on how the Help Desk is performing. However, it’s not enough to assume that college faculty and staff members are satisfied with the services being provided by the Help Desk just because their questions are being answered. Determining the timeliness of the services provided, the professionalism of the help desk personnel, and the quality of the solutions provided are also key factors in measuring our effectiveness. HDI’s Customer Satisfaction Index Service will allow us to collect and report on this information on an ongoing basis. It also provides us with the data needed to suggest where changes to processes and procedures may be necessary.
Help
Desk Phone:
630-942-4357
Help
Desk Hours
Monday
thru Friday - 7:30am to 10pm
Saturday - 8am to 5pm
Sunday - 11am to 8pm
*After 5pm
and on weekends, calls are received by a paging system. When
you leave a message the Help Desk staff person will automatically
be paged and will respond to your call as soon as possible. |
