Gartner Research
With over 1,200 analysts and consultants, Gartner, Inc. provides analysis and insight into the trends, products, and vendors that drive Information Technology. Their expert research is provided to over 200,000 clients worldwide. The College is pleased to offer access to that same research to our faculty, staff, and students through the subscription purchased by Information Technology.
Access to COD's Gartner.com subscription is available through the MyCOD student portal. To access, log onto the system, click on the tab labeled "Campus" and locate the link labeled "Gartner Research" on the left hand side of the page. Clicking on this link will automatically connect you to the Gartner.com site using the College's account information. If you have any difficulties connecting you may contact the Information Technology Helpdesk at 630-942-4357.
Microsoft Office 2007
The upgrade to Office 2007 is different from previous Office upgrades as the interface has changed. The menus have been reorganized into a new interface called the ribbon. The ribbon interface was carefully researched and is designed to make working with the program easier, faster, and more efficient. It will take some time to get used to the new interface, so Microsoft has put together some training resources to help you get up to speed as quickly as possible.
This online training from Microsoft explains what's new in Office 2007 and why, how to use the ribbon, and explains what the new file formats mean to you: Getting up to speed on Microsoft Office 2007
Microsoft has provided a very useful interactive reference guide that allows you to select commands in the Office 2003 interface and be shown how the commands are performed using Office 2007. Click on the link labeled "Start the Guide" on the following sites:
Interactive Guide to Microsoft Word
Interactive Guide to Microsoft Excel
Interactive Guide to Microsoft PowerPoint
You may also be interested in adding the Getting Started with Microsoft Office 2007 tab to your Office 2007 programs. The Getting Started tabs include links to videos, online training, and the interactive guide that shows how Office 2003 commands are performed using the Office 2007 interface. You can download the Getting Started tabs from the Microsoft website.
Did you know the IT Help Desk can remotely control your PC to solve PC issues over the Internet?
The process starts with the Help Desk person sending you an email that contains a link to the “Log Me In Rescue” service. You then click on the link and follow the prompts to start up the program. From there the Help Desk person can control your keyboard and mouse to do any troubleshooting they may need to do.
You have complete control over the session at all times. A session can’t be started unless you ok it and you can end the session at any time by pressing the “disconnect” button.
Ask to be assisted via "Log Me In Rescue" the next time you call the IT Help Desk!
College of DuPage to Participate in the Largest Customer Satisfaction Benchmarking Study in IT History
In conjunction with HDI, the College of DuPage will measure end user satisfaction using HDI's Customer Satisfaction Index Service. This user-friendly, secure, web-based service will randomly survey COD faculty and staff members who have recently contacted the IT Helpdesk. We will benchmark our performance against established goals, other educational institutions, and the support industry as a whole. This trial service started April 16, 2007 and ended on September 30, 2007.
As the effective use of information technology is a key component to many of the processes that support and enable student learning at the College, creating and maintaining a responsive, results-oriented Help Desk is critical for the ongoing productivity and success of the College. To that end, the IT Help Desk has for many years measured and reported on Help Desk productivity and end user satisfaction on an annual basis.
In the last year we have introduced the IT Help Desk Dashboard that gives up-to-date statistics on how the Help Desk is performing. However, it’s not enough to assume that college faculty and staff members are satisfied with the services being provided by the Help Desk just because their questions are being answered. Determining the timeliness of the services provided, the professionalism of the help desk personnel, and the quality of the solutions provided are also key factors in measuring our effectiveness. HDI’s Customer Satisfaction Index Service will allow us to collect and report on this information on an ongoing basis. It also provides us with the data needed to suggest where changes to processes and procedures may be necessary.
Help
Desk Phone:
630-942-4357
Help
Desk Hours
Monday
thru Friday - 7:30am to 10pm
Saturday - 8am to 5pm
Sunday - 11am to 8pm
*After 5pm
and on weekends, calls are received by a paging system. When
you leave a message the Help Desk staff person will automatically
be paged and will respond to your call as soon as possible. |
