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If you are having trouble viewing videos from your Blackboard course, check the following:
- Missing player or plug-in on the system.
- Macintosh: To play Windows Media (.wma, and .wmv), you may need the Flip4Mac plugin to play videos directly in the QuickTime Player. See Palomar College's Guide to configure the Flip4Mac plug-in.
- Firefox browsers may require a plug-in for the Blackboard video player to work properly.
- Browser is not correctly configured for the media format. If possible, try another browser such FireFox instead of Internet Explorer or Safari. If using Internet Explorer 8, be sure your browser is set to Compatibility View.
- To turn on Compatibility View in IE 8, click on Tools located in the browser's menu bar. The Compatibility View option will be listed. If a check mark is not displayed next to the option then it is not turned on. Click on the Compatibility View option to turn it on.
- Security settings. The newest versions of Windows Media Player may not play media from secure web sites such as COD's Blackboard system without some additional settings. Be sure to add COD's Blackboard site, http://bb.cod.edu, as a trusted site in your browser's security settings. It is also possible that the security settings are set too high. Try changing to a lower level and playing the video again. You can always return to the previous setting.
If you continue to have problems, contact your instructor and explain you are having problems with the video. You might also ask if there is an alternative location to download the file.
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