IT Support for Faculty Use of Blackboard

Consulting Support (all courses in Blackboard)

Blackboard help is always just a phone call away! If you have questions about your online class in Blackboard, just call your favorite support person directly. If you want to “get started” or have questions about your hybrid or web-enhanced class (or use of Blackboard in the classroom), call the Help Desk (ext. 4357) the first time and then you may call the person directly.

Michael Berna	Programmer/Analyst II	ext. 2807
Susan Burdick	Instructional Design Specialist	ext. 2497
Darran Hurd	Programmer/Analyst I	ext. 2933
Lucy Jakubas	Programmer/Analyst I	ext. 3899
Joe Jirka	Programmer/Analyst II	ext. 2443
Adrian Paredes	Programmer/Analyst I	ext. 2270

Thinking of developing a hybrid class? Call to set up an appointment with Susan Burdick, Instructional Designer, ext. 2497. Technical support is available for all classes in Blackboard.

For any class: if you want Instructional Design help, call to set up an appointment, contact Susan Burdick, Instructional Design Specialist, ext. 2497.

IT also provides telephone consulting support on the Blackboard system including answers to questions such as:

How do I copy a course?
How do I send my course to another instructor?
How do I set up my gradebook?
How do I access, modify, or delete tests (or assignments or other content)?
How do I set up groups?

Need a hands-on demonstration of the gradebook? IT staff also provides one-on-one consulting support. To schedule a consulting appointment, just call the Help Desk, ext 4357.

Instructors who teach COD Online courses may contact their "Online Support Team" (assigned developer and Instructional Designer) directly. Still need help? For any outstanding issues or concerns, please call Cathy Rathke, ext. 2782.

Term Updates for COD Online courses (courses delivered fully online)

While faculty are responsible for the ongoing maintenance of their online courses, IT staff are available to provide assistance for routine, end-of-term, updates (such as date changes or link changes). To request assistance, please submit the Blackboard Term Update form. You may also call the Help Desk (ext. 4357) to request assistance. Or, if there is a support person who is most familiar with your course, you may contact that person directly.

To communicate your changes, please print out all pages to be changed and mark each page with your changes. Submit your updates three weeks before the end of the term.