Information Technology

Anlon Technical Support

 

Technical support is provided for use of the Anlon Learning Content Management System. Please note that you are responsible for your computer hardware, software, and Internet connection.

Are you having trouble logging into the Anlon login screen? Please check the following:

  • Are you using the correct URL? Go to http://coursev4.cod.edu.

  • Are you using Internet Explorer 5.5 or higher on a Windows based computer to access Anlon? Other browsers or platforms are not supported by the Anlon product. If MSN or AOL is your Internet service provider (ISP), you will need to obtain a full-featured version of Internet Explorer browser to use with Anlon. Connect as usual, then open Internet Explorer and login to Anlon.

  • Are you using your correct social security number (SSN)? You must enter a nine digit number. Do NOT use hyphens or dashes.

  • Are you using the correct personal identification number (PIN)? This is a four digit number. Your PIN is printed on your registration appointment letter. New students who have received an acceptance letter, must select a PIN and returning students may change their PIN through touch-tone registration at (630) 942-3555 - press 3, Registration Online, or by contacting the Registration office at (630) 942-2377 - press 2. If you change your PIN, your new PIN will not take effect immediately within the Anlon system. PIN information is updated on the Anlon system M - F at 6:00 a.m. (No updates take place over the weekend.) Use your old PIN until the information has been updated.

  • Is this the first online course you are taking at the College of DuPage? If yes, then you will not be able to access the Anlon system until your Anlon account has been established. New Anlon accounts are created typically ten days before the start of the term.

  • Are your browser options set correctly for Anlon?
    There are certain browser options that must be set properly in order for the Anlon product to work. Other options may be set to streamline the use of the product. If you are not sure that your browser options are set correctly, then you may wish to try returning the settings to their default values. NOTE: Making changes to these options may affect your browser's behavior, security, and your privacy. These options can be found under "Internet Options..." located in the Tool menu on the Internet Explorer menu bar. Refer to the Security, Privacy, and Advanced folder tabs. Also, it may be necessary to periodically clear your browser cache. If this operation is not performed regularly on your PC, then you may see problems with the Anlon product. To clear the browser cache, go to "Internet Options..." located in the Tool menu on the Internet Explorer menu bar. The General tab should be displayed. Select the "Delete Files" button to clear the browser cache. This operation may take a few minutes. Complete the operation by selecting the OK button.

  • Are you using a personal firewall utility or a popup window killer utility (or both)?
    If any of these utilities are active on your PC, you may see a blank screen when you attempt to logon or you may not be able to proceed past the screen with the message "Page loading. Please wait. If page does not appear in 30 seconds login again." You will need to adjust your utility software options to allow the Anlon product to create popup windows. If you are not sure on how to do this, refer to the software instructions manual, help pages, or contact the product manufacturer for instructions.

  • Do you have Windows XP Service Pack 2 (SP2) installed on your computer? If you have SP2 and have the pop-up blocker turned on, the blocker may be preventing you from seeing Anlon's necessary pop-up window. To allow Anlon's window to display, identify Anlon as an allowable site. To do this, open Internet Explorer. On the "Tools" menu at the top of the browser screen, point to "Pop-up Blocker" and select "Pop-up Blocker Settings." In the "Address of Web site to allow" box, type http://coursev4.cod.edu/ for the Anlon site. Click "Add" and then click the "Close" button.

  • Are you currently enrolled in a COD Online or web-enhanced course? If you did not pay for your course by the tuition deadline, or if you have been inactive in the course for an extended period of time, you may have been dropped. Contact Registration (630) 942-2377 or use the online Registration system to check your schedule.

If you have successfully logged in, you should see your course in your Student Home screen. If you don't, please check the following:

  • Are your personal preferences set to "View Current Courses Only"? If so, you may be unable to see courses that you need to access. To change your preferences, login to Anlon and select "Preferences" from your student home. Change the "Courses to View" preference to display "All courses."

If you can see your course, but you cannot see a syllabus and/or materials, your instructor may not be finished preparing the course for your use. Please remember that the course does not begin until the first day of the term! If the term has already started and you still do not see course materials, contact your instructor.

Please note that you are responsible for your computer hardware, software, and Internet connection. If you are still having trouble with Anlon and you have checked the issues above, please verify your computer specifications and contact Technical Support by e-mail or telephone.

You will be asked the following information:

  1. Your name
  2. Course in which you are enrolled
  3. Operating system
  4. Browser and version
  5. Problem that you are experiencing — be specific. (What do you see on the screen? What happened? Did you receive an error screen? What did it say?)

E-mail Form:

Anlon Help Request Form

Telephone:
Joe Jirka
Hours: Monday-Friday 7:30 a.m. - 4:00 p.m.
630-942-2443

Alternate contact:
Cathy Rathke
Hours: Monday-Friday 7:30 a.m. - 4:00 p.m.
630-942-2782