More Information about e-Cashier
Frequently Asked Questions
Payment Schedules
About e-Cashier
Contact Info
Frequently Asked Questions
1. When and what time will the funds be withdrawn from my bank account?
While e-Cashier specifies the date each payment will occur, it is your financial institution that determines the time of day the payment is debited. E-Cashier recommends you check with your financial institution to determine how far in advance funds should be deposited into your account to ensure the automatic payment clears. If a payment date falls on a weekend or banking holiday, the payment will be attempted the following business day.
2. How will I be notified of my payment information?
Once your agreement is posted, you will receive a confirmation notification of your payment amount by e-mail or letter. Payments will be processed until the total balance is paid in full. The notification has important information you must have to log on to your My FACTS Account. The notification also serves as a reminder that a $25 per semester nonrefundable Enrollment Fee will be processed from the account indicated on the agreement.
3. Can I pay by phone with e-Cashier?
In accordance with the Terms and Conditions of your agreement, payments are processed electronically. E-Cashier does not accept payments by phone.
4. What is the e-Cashier Access Code?
To help protect your privacy, e-Cashier asks the person responsible for the payments to create an access code. If you should call into e-Cashier inquiring about your agreement or inquire online through My FACTS Account, you will be required to verify your Access Code. If you do not create an access code on your e-Cashier agreement, one will be randomly assigned to you. Your Access Code will be identified on your Confirmation Notification. Please remember to keep a copy of your confirmation notification.
5. What happens if a payment is returned?
Should an automatic bank payment or credit card payment be returned, a $25 Returned Payment Fee will be automatically assessed to your account. You will be notified by e-Cashier of the returned payment via mail or e-mail.Payment Schedules
Summer 2008
Enrollment on e-Cashier is available beginning Monday, March 24.
Last Day to Enroll Online Required Down Number of Payments Months of Payments April 22 25% 3 May to July May 22 50% 2 June and July June 20 50% 1 July Full payments may be made with a bank account through Friday, June 20.
Fall 2008
Enrollment on e-Cashier is available beginning Tuesday, April 29.
Last Day to Enroll Online Required Down Number of Payments Months of Payments June 20 None 5 July to November July 23 20% 4 August to November Aug. 22 25% 3 September to November Sept. 7 50% 2 October and November Full payments may be made with a bank account through Sunday, Sept. 7.
About Nelnet
The e-Cashier plan is part of Nelnet Business Solutions (formerly FACTS Management Co.), which is the leading tuition payment plan provider in the industry. Working together, College of DuPage and Nelnet provide sensible strategies for covering the rising costs of college.Contact Into
Call Nelnet at (800) 609-8056 to make any changes to your address, phone or banking information. If you have questions regarding your Nelnet agreement, please contact Nelnet directly or view your agreement online through My FACTS Account. To access your account, follow the instructions located on the Nelnet Confirmation Notification or e-mail.
If you have questions regarding your financial aid award or tuition balance, please call the College of DuPage Cashier’s office at (630) 942-3394.
