Enhanced Listening Skills
profession of law enforcement necessitates effective communication
skills. Regardless if you’re out on the street, conducting an
interview, in dispatch or you are command staff this program is designed
to enhance your listening skills.
When situations become tense, stress levels increase, and
effective communication becomes essential, i.e. a person barricades
himself, takes a hostage, seriously or fatally wounds someone, threatens
suicide, calls the police for help, or is the subject of interrogation,
all require effective communication on the part of law enforcement
personnel. The most important aspect of communication is listening and
when listening is effective, it increases the chance of a successful
resolution to a problematic situation.
Often people are so busy trying to make sure that others
hear what they say that they actually forget to
listen. When we actively listen to people-not just hear
them-they will tell us everything we need to know to increase our
chances of making good decisions. When we make good decisions, we
become better negotiators and better helpers.
structured way of listening and responding to another person that
focuses the attention on the speaker and improves mutual understanding.
With improved mutual understanding comes an increased chance of a
successful resolution to a conflict.
6-hour program is aimed at enhancing listening skills of personnel
from all areas of law enforcement. The practical aspects of listening
and communicating in the stressful situations faced by law enforcement
personnel will be addressed and review of real-life scenarios and role-playing
exercises will be included.
Dr. Wendy Blank is currently the Chief of Mental Health
and Psychiatric Services for both the Illinois Department of Corrections
and the Illinois Department of Juvenile Justice and is also the head of
the statewide hostage negotiation team for both agencies. She holds a
Doctoral degree in Clinical Psychology and a Masters degree in
**Cancellations for this class must be received
by SLEA 35 days prior to the start of the program in order to avoid
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