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Continuing Education

Conflict Resolution
Understanding and Managing Conflict

Hours: 8
Tuition: $149

Program Information:

This 8-hour course was developed for civilian and sworn employees.  It introduces conflict resolution strategies that can assist employees in managing and understanding conflict.  Conflict is an unfortunate reality in almost every facet of the law enforcement environment that may have negative consequences.  “Conflict Resolution”  participants will learn resolution strategies that will help them manage disputes and tension within their department and in dealing with the public.  Application of conflict resolution strategies can improve overall job performance and long-term employee job satisfaction, reducing interpersonal conflict and most importantly increasing the employee’s relations with the public.

Objectives of this class:

  • Develop a working definition of conflict resolution.

  • Gain an understanding that conflict is a daily reality and an inherent part of police management.  Conflict in the workplace cannot be avoided.

  • Gain an understanding of the different types of conflict and how conflict can be used in a positive manner.

  • Discuss conflict management alternatives.

  • Discuss, implement and understand the dialogue model of conflict management

  • Understand what types of actions cause resistance

  • Understand the importance of perspectives and assumption

  • Understand what types of language cause resistance

**Cancellations for this class must be received by SLEA 35 days prior to the start of the program in order to avoid being billed!**

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Jim Kempinski
Program Manager

Voice: (630) 942-2939

Trisha Augustyn
Administrative Assistant

Voice: (630) 942-2295

General Information

Voice: (630) 942-2677
Fax: (630) 942-3766


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