Understanding and Managing Conflict
This 8-hour course was developed for civilian and
sworn employees. It
introduces conflict resolution strategies that can assist employees in
managing and understanding conflict.
Conflict is an unfortunate reality in almost every facet of the
law enforcement environment that may have negative consequences.
participants will learn resolution strategies that will help them
manage disputes and tension within their department and in dealing with
the public. Application of
conflict resolution strategies can improve overall job performance and
long-term employee job satisfaction, reducing interpersonal conflict and
most importantly increasing the employee’s relations with the public.
Objectives of this class:
a working definition of conflict resolution.
understanding that conflict is a daily reality and an inherent part
of police management.
Conflict in the workplace cannot be avoided.
understanding of the different types of conflict and how conflict
can be used in a positive manner.
conflict management alternatives.
Discuss, implement and understand the Dialogue model of conflict
Understand what types of actions cause resistance
Understand the importance of perspectives and assumption
Understand what types of language cause resistance
**Cancellations for this class must be received
by SLEA 35 days prior to the start of the program in order to avoid being
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