C.O.D. home. Students entering the library. Computers for library patrons. The reference desk. Periodicals. Rows of journals. LTA 1101 - Introduction to Libraries in the Information Age

LTA 1102: Introduction to Reference and Information Services provides an introduction to reference and information services for the Library Technical Assistant. Includes basic tools needed to answer directional and ready reference questions. Print and electronic resources, interview techniques, and virtual reference services are discussed.

We will cover:
Upon successful completion of the course the student should be able to do the following:

Topical Outline:

  1. General information sources: almanacs, encyclopedias, and directories
  2. Business information sources
  3. Medical and legal information sources
  4. Historical information sources
  5. Literature and pop culture sources
  6. K-12 reference sources
  7. Locating government information
  8. Electronic databases
  9. Readers advisory
  10. Reference interview process
  11. Types of reference service
  12. Managing the angry patron
  13. Ethics at the reference desk
  14. Evaluating the web as reference tool
  15. Search strategies for the world wide web

This course isn't for you if:

This is a 16 week course delivered entirely online. To register, please call (630) 942-2377 or go to Online Registration.

Introduction to Reference and Information Services is one of nine courses in the Library Technology Program.. LTA 1101 Introduction to Libraries in the Information Age is the prerequisite course. For more information about the Library Technology Program at College of DuPage, refer to our website.