Each year, new data comes out that indicates customer service and the customer experience (CX) are more important than ever. According to Forrester, 72% of businesses say that improving the customer experience is their top priority. A study from NewVoiceMedia indicates that companies lose more than $62 billion due to poor customer service. Forbes January 7, 2017
Certified Customer Service Professional: CCSP
Gain the skills required to secure that next promotion or customer service position you are seeking. Organizations look for individuals with the relationship skills required to represent their organization and keep their customers happy. Understand the impact you can make to an organization—and a customer—by learning the skills required for professional and effective communication, skillful handling of various situations, and confidence in your ability. These skills assist you in the workplace, as well as within everyday life. Ensure you have what it takes to progress your career to the next level. Certification is awarded by Customer Service Institute of America. Instructor: Christine Churchill
Wednesday and Thursday, April 18 and 19
6 to 9 p.m.
On campus in Glen Ellyn
Certified Customer Relations Professional: CCRP
The world of customer engagement is ever-changing— and integral for organizations to excel in to thrive. Our two-day Certified Customer Relations Professional arms you with the tools needed to manage successful customer service teams equipped to deliver outstanding customer experiences. Additionally, you will understand the importance of the internal customer to the entire service-profit chain. Learn how ensuring seamless relationships internally can successfully translate to customer and employee loyalty. Walk away with action items easy to implement after the first session. Workplace-based take home projects will showcase instant results and prepare you for the second session. Certification is awarded by Customer Service Institute of America.
Friday, Feb. 16 and March 2
8 a.m. to 4 p.m.
On campus in Glen Ellyn
To learn more about Customer Experience programs offered through College of DuPage Business Solutions, call Barbara DiMonte, program manager at (630) 942-2524 or email firstname.lastname@example.org
To register, call (630) 942-2208
College of DuPage Continuing Education
Student Resource Center (SRC), Room 1110, (630) 942-2770
Fax: (630) 942-3785
College of DuPage
425 Fawell Blvd., Glen Ellyn IL, 60137
(630) 942-2800 (Main)
(630) 942-3000 (Student Services)
2018 College of DuPage