Cooperative Education
Enhancing Experiential Education
In order for you to get the most from your internship or co-op, your instructor may request that you read one or more of the following articles. Please ensure that you follow your instructor's directions. You may want to read as many articles as possible to enhance your experience and build your abilities!
Bibliography:
Business Communication Techniques
- "Communication Skills." Tech Directions. May 2005: Vol. 64 Issue 10: 26-27;
- Kimberly, George. "7 Key Ways Scarcity Sabotages Networking." T+D. March 2006: Vol. 60 Issue 3: 83-84;
- Saftner, T. J.. “Talk The Talk: How Well Do You Communicate?” Career World. January 1998: Volume 26 Issue 4, p24-27;
Communication And Difficult People
- Raymond, Joan. "Can't We All Just Get Along?" Health. March 2006: Vol. 20 Issue 2: 138;
- Business communications
Communication Between The "Boss" And Coworkers
- "Respect Responsibility Communication… For Better Work Relations." Body Bulletin. February 2003: Vol.4 Issue 2: 2;
- Savage, Adrian. "My Boss Steals All My Ideas."
- Sevier, Robert A. "Making the Right Choices." University Business. November 2005: Vol. 8 Issue 11:31-32
Communication Challenges In A Diverse Workplace
- Torres, Nicole L. "International E-Tiquette: Avoid Embarrassing Faux Pas in Online Global Communications." Entrepreneur. December 2005L Vol. 33 Issue 12: 118-119;
- Wagner, Pat. "Communication Mistakes Only Really Smart People Make." Records Management Quarterly. July 1997: Vol. 31 Issue 3: 13-16;
- Devine, Michael. "Creativity in the World of Work." Peer Review. Spring 2006: Vol. 8 Issue 2: 8-
Conflict Management/Resolution At Work
- Kathman, Jane McGurn and Kathman, Michael D. "Conflict Management in the Academic Library." Journal of Academic Librarianship. July 1990: Vol. 16 Issue 3: 145-149;
- Haraway, Dana L. and Haraway III, William M. "Analysis of the Effect of Conflict-Management and Resolution Training on Employee Stress at a Healthcare Organization." Hospital Topics. Fall 2005: Vol. 83 Issue 4: 11-17;
Group Decision At Work
- Colvin, Geoffrey. "Why Dream Teams Fail." Fortune. 12 June, 2006: Vol. 153 Issue 11: 87-92;
- Surwiecki, James. "Mass Intelligence." Forbes. 24 May, 2004: Vol. 173 Issue 11: 48;
Interpersonal Communication
- Clinard, Helen. "Interpersonal
Communication Skills Training." Training & Development
Journal. August 1979: Vol. 33 Issue 8: 34-38; - Hurd, Gwen M. "Communication is Key." Total Health. January 2006: Vol. 27 Issue 5: 53-54;
Listening Skills
- Denning, Jeffrey J. "How to Improve Your Listening Skills, Avoid Mix-Ups." Ophthalmology Times. 15 May 2001: Vol. 26 Issue 10: 28;
- Rowh, Mark. "Listen Up!" Career World. April/May 2006: Vol. 34 Issue 6: 22-24;
Nonverbal Communication
- Preston, Paul. "Nonverbal Communication: Do You Really Say What You Mean?" Journal of Healthcare Management. March/April 2005: Vol. 50 Issue 2: 83-86;
- Gallo, Carmine. "Actions Do Speak Louder Than Words." Business Week Online. 17 November
- Beall, Anne E.. “Body Language Speaks: Reading And Responding More Effectively To Hidden Communication.” Communication World. March-April 2004: Volume 21 Issue 2: p18-20;
Outstanding Customer Service
- Vassallo, Phillip. "Using Customer Service Triad for Client Correspondence." ETC: A Review of General Semantics. Winter 2003-2004: Vol. 60 Issue 4: 405-411;
- Nierenberg, Andrea. "Customer
Service Through One-to-One Marketing." Training &
Development. October 2000: Vol. 54 Issue 10: 34-38;